My logic tells me if the soundcard becomes disconnected that much more than a pop or crack will happen.Īs well the issues would happen mainly when the unit is moved. I really wonder if Guitar Center was giving you misinformation just to blame someone else? Had it not been for my experience and history with the software I would have given you the big middle finger and walked away for good from you simply for how rude, bullshitting and unaccountable your customer service is.Ĭracking and popping and due to soldering?įunny how the CPU spikes. I've spent a fair penny on you guys and you really bent me over when I had such debilitating and profound issues with your "state of the art" product.
#Sampledecks cnet pro#
I've shelled out cash for Traktor, Traktor2, Traktor scratch pro and the Kontrol S4. I've been an NI customer for years now, both on the software and hardware end. If anyone from NI sees this post, I just want to point out. A lot of what they will request from you is fairly technical and I would not be surprised if many users who aren't computer savvy would struggle to follow their instructions. They will make you jump through all sorts of hoops and will eventually just tell you flat out that it's not a hardware issue by the end of it. They said they get about 2-3 of these guys in every week and it's usually the same issue every time.įor how much running around and denial Native Instruments did when I had to get my Kontrol S4 serviced, claiming over and over that the unit was not faulty and was simply a software based issue, they really have let their true customer service colors shine.Ĭonsider this a fair warning, they will not service your unit if you have a problem like this. Several connections were loose and needed to be serviced. Basically Native Instruments does a ****-shopped job soldering and assembling the S4's soundcard. The servicing center gave me a call as I left explicit instructions to do so when I sent the s4 out, and gave me the run-down. My manufacturers warranty finally expired in February, and having purchased from GC with the pro coverage decided to send out my S4 for servicing.
#Sampledecks cnet update#
Just to give you all an update on my particular situation.
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